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Taxpayer Advocate Delivers Annual Report to Congress, Identifies Top 10 Problems with Agency

CPA Practice

The report says the IRS virtually eliminated its backlog of unprocessed original individual income tax returns (Forms 1040) and substantially improved telephone service. Delays in processing amended tax returns and taxpayer correspondence. million users accessed individual online accounts. That’s just over 10%. “To

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‘What a Difference a Year Makes!’: IRS Has Made a Huge Dent in Tax Return Backlog

CPA Practice

Despite these improvements, the report says the IRS is still behind in processing amended tax returns and taxpayer correspondence. Typically, employees in the agency’s accounts management function perform two roles: they answer telephone calls and they process taxpayer correspondence, amended returns, and other cases.