Addressing Rising Claim Payment Errors in the Wake of Talent Shortages
Withum
JANUARY 22, 2024
The insurance industry, much like others, is grappling with the far-reaching effects of the current labor shortage and the phenomenon termed the “Great Resignation.” A substantial drop in employment levels, down by approximately 85,000 people or 15% in the past two years, has significantly impacted the workforce. Despite this reduction, the workload has not diminished, particularly considering the surge in claims, regulatory shifts, and the broader impacts of the ongoing pandemic.
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