How to keep clients loyal and happy: CARE to make a difference?
Mark Lee
NOVEMBER 26, 2024
Accountants have a distinct advantage over many other professionals. Your clients need your help regularly, at least annually—often more. This repeat engagement gives you a natural opportunity to build strong, long-lasting relationships. However, it can also lead to complacency. Unlike solicitors or financial advisers, accountants often assume their clients will stick around as long as there’s no grumbling.
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