Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

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Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business?

In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates. Discover how to build a collections strategy that aligns with your company’s financial goals while maintaining strong customer relationships and minimizing bad debt.

Key Takeaways:

💰 Cost vs. Convenience: Unpacking the real financial impact of in-house vs. outsourcing collections.
📊 Performance Benchmarks: Understanding success rates, recovery timelines, and key efficiency metrics.
🎯 Compliance & Risk Management: Avoiding legal pitfalls in collections and ensuring regulatory adherence.
🤝 Customer Relationships & Brand Loyalty: Learn how to ensure collections won’t damage brand loyalty.
🔍 Evaluating Provider Partnerships: What to look for when outsourcing collections.

Don’t let overdue accounts drag down your bottom line - register now to gain the insights you need!

📆 March 19, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT

Brought to you by:

Susan Richards

Susan Richards is a pioneering force in the Collection and Debt Buying Industry with over 36 years of experience. Starting as a collector at Allied Bond and Collection Agency in 1989, she quickly ascended to leadership roles through her exceptional performance and innovative approach. At NCB Management Services, she drove a 75% increase in client base and generated $64 million in additional sales before advancing to Chief Operating Officer.

As COO, Susan led a team of 500+ professionals and set industry records, including surpassing $150 million in collections for contingency and purchase accounts—a benchmark that stands unbroken today. Known for her integrity and results-driven leadership, she has expertise in strategic planning, investment procedures, compliance, and operational excellence.

In 2020, Susan ventured into entrepreneurship, lending her expertise to various startups in the financial sector. Building on this success, she launched her own consultancy in 2022, where she partners with collection agencies, debt buyers, regional banks, and credit unions. As an operations and business development expert, she specializes in rebuilding companies, optimizing accounts receivable processes, and implementing strategic operational goals.

Throughout her career, Susan has balanced professional achievement with family dedication, raising three children including a son with special needs. Her comprehensive industry knowledge, proven track record, and hands-on approach continue to drive transformative results for organizations seeking operational excellence and sustainable growth.

Accountant Advocate